Returns & Refunds

Last updated: September 5, 2026

30-day return window

You may request a return of an eligible item within 30 calendar days after delivery. Email particleparty.sales@gmail.com with your order number and reason for the return. Please contact us before sending anything back so we can provide return instructions and the correct address.

Eligible items

Items must be unused, in their original condition, with all kit components and original packaging. A finished item purchased as a Painted option is eligible if it is unused and unchanged from the condition in which it arrived.

Exceptions

Our voluntary return policy does not cover kits you have painted, assembled, mixed or partly completed; used consumables; items damaged through misuse after delivery; gift cards; items clearly marked final sale before purchase; or custom and wholesale orders unless agreed in writing. These exceptions do not remove rights concerning faulty or incorrectly supplied goods or other rights required by law.

Damaged or incorrect orders

Please inspect your delivery. If anything is damaged, defective, missing or incorrect, email your order number and clear photos, preferably within 7 days of delivery, so we can help promptly. We will review the problem and provide an appropriate replacement, refund or other remedy. Reporting later does not remove rights provided by law.

Return shipping

You pay return shipping for a change-of-mind return. We cover reasonable return shipping costs when the return is due to our error, a defective item or damage in transit; contact us for instructions first. Use a trackable service and retain your proof of posting.

Refunds and exchanges

We inspect returned items and notify you of the outcome. Approved refunds go to the original payment method; bank and payment provider processing times vary. Any original shipping refund will be handled according to the reason for return and applicable law. For an exchange, contact us about returning the eligible item and ordering its replacement.

Cancellations and consumer rights

Contact us promptly if you need to cancel an order. We cannot guarantee that fulfillment can be stopped once it has begun. This policy is in addition to, and does not restrict, mandatory cancellation, return, refund or other consumer rights in your location.